Terms and Conditions

These terms apply whenever you use or shop on Shoppaton Store. Placing an order means you have read and accepted them.

1. Who we are

Shoppaton Store is an online retailer operating from Oshodi-Isolo, Lagos. We sell authentic skincare and we deliver nationwide. You can reach us anytime at buy@shoppatonstore.com or on +2349164900211.

2. Orders and payment

An order is confirmed once payment is received through Paystack. Prices are shown in Nigerian Naira and include the product cost only; delivery is calculated at checkout based on your location and chosen courier. We reserve the right to cancel and refund any order we cannot fulfil, for example when an item is out of stock or a price was displayed in error.

3. Delivery

We dispatch orders through Shipbubble, which quotes live rates from GIG Logistics, DHL and other Nigerian couriers at checkout. Lagos orders are usually dispatched the same working day, and other states within 2 to 4 working days. Delivery timelines are estimates, not guarantees, and can be affected by courier delays, weather or public holidays. Once an order is handed to a courier we will share the tracking reference with you.

4. Returns and refunds

There is no refund or exchange unless the product arrived damaged or broken. Because skincare is a hygiene sensitive category, we do not accept returns for change of mind, unused items, or products that arrived in good condition.

If your order reached you damaged or broken, report it within 48 hours of delivery on WhatsApp or email with your order number. All complaints must be supported by clear photo or video evidence of the damage, taken at the point of delivery where possible. Refunds or replacements are not provided where no concrete evidence exists. Approved refunds are processed back to your original payment method within 5 to 10 working days.

5. Product information

We do our best to describe every product accurately, including ingredients and directions for use. Skincare results vary from person to person, and nothing on this site is medical advice. Always patch test new products and consult a professional if you have a skin condition or a known allergy.

6. Accounts

Creating an account is optional. If you create one, keep your password safe; you are responsible for activity under your login. You can ask us to delete your account and personal data at any time by emailing buy@shoppatonstore.com.

7. Changes to these terms

We may update these terms from time to time. The version published on this page at the time you place an order is the version that applies to that order.